These Terms of Service (the “Terms”) govern your use of the services provided by Rocket Science Productions LLC(“Rocket Science Billing,” “we,” “us,” or “our”), a Delaware limited liability company. By using our services or this website, you agree to these Terms. If you do not agree, do not use our services.
1. Our Services
We provide back-office services to independent providers and service-based businesses (each, a “Provider”), including invoicing, payment collection, recurring billing management, reporting, reconciliation, payment-reminder communications, and related administrative support (collectively, the “Services”).
We are nota bank, a money transmitter, or a payment processor. We use third-party payment processors (currently Newtek Merchant Services and Leaders Merchant Services) to process card transactions. Provider use of those processors through our Services is also subject to each processor’s own merchant services agreement.
2. Account & Eligibility
- You must be at least 18 years old and able to form a legally binding contract.
- You must provide accurate and complete information about your business and update it as needed.
- You are responsible for safeguarding your account credentials and for all activity under your account.
- You must not use the Services for any unlawful purpose or to engage in any activity prohibited by our payment processors’ prohibited- and restricted-business policies.
3. Fees & Payment
Fees for the Services are agreed in writing during onboarding (or in a separate order form or statement of work). Fees may include monthly service fees, per-transaction fees, setup fees, or custom-engagement fees, as applicable. Payment-processor fees are pass-through and are in addition to our service fees.
We may revise our fees on at least 30 days’ notice. Continued use of the Services after a fee change becomes effective constitutes acceptance of the change. See our Refund Policy for refund eligibility.
4. Provider Obligations
- You will only charge end customers for goods or services you actually deliver.
- You will accurately describe your goods or services in invoices and on your own website.
- You will maintain your own customer-facing terms, privacy policy, and refund policy where applicable.
- You will respond promptly to refund and dispute requests from your end customers.
- You will comply with all applicable laws, including consumer-protection, tax, anti-money-laundering, and data-protection laws.
5. Payment Collection on Your Behalf
When we collect a payment from one of your end customers, we do so as your agent through our payment processors. Refund decisions for end-customer charges rest with you (the Provider). We will process refunds you authorize. We may decline to process a transaction or refund where we reasonably believe doing so would violate law, our payment processors’ rules, or these Terms.
6. Suspension & Termination
Either party may terminate the Services on 30 days’ written notice. We may suspend or terminate the Services immediately if (a) you breach these Terms, (b) we are required to do so by law or by our payment processors, or (c) we reasonably believe continued service creates legal, security, or financial risk. On termination, we will provide a final reconciliation and final payout, subject to clearing of any outstanding chargebacks or disputes.
7. Confidentiality
Each party will protect the other’s non-public information with the same care it uses to protect its own confidential information, and at minimum with reasonable care. Confidential information may be used only to perform under these Terms.
8. Intellectual Property
We retain all right, title, and interest in our Services, including any software, dashboards, templates, and documentation we provide. You retain all right, title, and interest in your own data and materials. You grant us a non-exclusive, royalty-free license to use your data and materials solely as necessary to provide the Services.
9. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF MALICIOUS COMPONENTS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.
11. Indemnification
You will defend, indemnify, and hold harmless Rocket Science Billing and its officers, employees, and agents from any third-party claim arising out of: (a) your goods or services, (b) your breach of these Terms or applicable law, or (c) your dispute with one of your end customers, except to the extent caused by our gross negligence or willful misconduct.
12. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The exclusive venue for any dispute that cannot be resolved informally will be the state and federal courts located in New Castle County, Delaware, and each party consents to personal jurisdiction there. The parties agree to first attempt good-faith resolution by writing to the addresses below before filing suit.
13. Changes to These Terms
We may update these Terms from time to time. The updated version will be indicated by a revised “Last updated” date and will become effective when posted. Material changes will be communicated by email or a prominent notice on the website.
14. Contact
Rocket Science Productions LLC
251 Little Falls Dr, Wilmington, DE 19808
Email: support@rocketsciencebilling.com
Phone: 503-489-7756